Email: info@gssdindia.com
Connect with us: +91 9870570842
About Us
At Geetanjali School of Skill Development, we believe in the transformative power of skill development. Founded by Geetanjali Papreja, our school is driven by a profound vision of making a positive impact on the lives of millions. Our mission is to foster personal and collective growth while contributing to skill enhancement in a harmonious manner.
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The Customer Service Mastery
Engage | Delight | Retain
Program Overview
The Customer Service Mastery Program is designed to help professionals deliver exceptional customer experiences by mastering the principles of service excellence, empathy, and problem-solving. This program provides actionable insights on customer engagement, handling complaints, and building long-term relationships that drive loyalty and business success.
Who Should Attend?
- Customer service representatives
- Sales and support teams
- Business owners and entrepreneurs
- Frontline staff interacting with customers
- Anyone looking to enhance customer care skills
Key Learning Outcomes
- By the end of this program, participants will:
- Understand the fundamentals of outstanding customer service
- Learn effective communication and active listening techniques
- Master handling customer complaints with confidence
- Build trust and long-term relationships with customers
- Develop problem-solving skills for enhanced service delivery
- Strengthen empathy and emotional intelligence in customer interactions
Program Modules
The Essentials of Customer Care
Understanding service excellence
The Essentials of Customer Care
Understanding service excellence
Effective Communication & Active Listening
Engaging customers with clarity
Effective Communication & Active Listening
Engaging customers with clarity
Handling Complaints & Difficult Situations
Turning problems into opportunities
Handling Complaints & Difficult Situations
Turning problems into opportunities
Building Customer Loyalty
Creating memorable experiences
Building Customer Loyalty
Creating memorable experiences
Empathy & Emotional Intelligence in Customer Interactions
Strengthening connections
Empathy & Emotional Intelligence in Customer Interactions
Strengthening connections
Service Recovery Strategies
Rebuilding trust after service failures
Service Recovery Strategies
Rebuilding trust after service failures
Program Methodology
Role-Playing & Live Simulations
Practicing real customer interactions
Group Discussions & Peer Feedback
Gaining diverse perspectives
Case Studies & Best Practices
Learning from successful brands
Coaching & Personalized Action Plans
Tailored strategies for improvement
Duration & Format
Duration:
3 Days
Format:
In-Person / Virtual / Hybrid
Includes:
Workbooks, Conflict Resolution Toolkit, and Post-Training Support
Why Join This Program?
- Enhance customer satisfaction and loyalty
- Develop confidence in handling diverse customer interactions
- Improve service recovery and problem-solving skills
- Strengthen business growth through exceptional customer experiences
